Refund policy

Refund Policy

We have a 30-day return policy. If your item is unsatisfactory or arrives broken/defective, you may be eligible for a brand new replacement at no cost, or a full refund — your choice.

To start a return, please fill out our contact form on our website. We'll review your request and get back to you with next steps. Items sent back without first requesting a return will not be accepted.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Refunds: Once we've received and inspected your return, we'll notify you of the outcome. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please reach out via our contact form.

European Union 14-day cooling off period: If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Your item must be in its original condition and packaging, with proof of purchase.